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Account & billing support
Trouble logging in, subscription questions, invoices, or cancellations.
Feature requests & feedback
Tell us what would make Unlockd work better for your releases and workflow.
Press & partnerships
Media enquiries, partnership proposals, or collaboration ideas.
Get help with your release
For a download gate, listening link, or bio page question, include the public page address and explain what you expected to happen. Tell us which browser and device you used, whether the issue happens every time, and the wording of any error you saw. These details help us reproduce the problem without asking you to repeat the same steps.
If you are a fan trying to unlock a file, share the release link and the action that did not complete. You do not need to create an artist account to ask for help. For questions about the music itself, use the official links on the musician’s page.
Account and billing questions
Use the email associated with your account when asking about access or a subscription. Include the date of the issue and any relevant receipt reference, but never send your password, verification codes, full card number, or private download token.
Before reporting an outage, check our platform service status. If you cannot sign in, try resetting your password. For product questions, compare the release tools included in Unlockd or read how the platform works.
Tell us what you need.
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